CAREERS

Administrative Assistant

Job Summary:

Welcome patients and visitors to Forward Wellness via incoming email correspondence and phone reception. Interact with patients, activate patient files, facilitate intakes and move patients through a pre-determined schedule of appointments for mental and behavioral health clinicians and physician sessions. Work from home in this fully remote position.

Duties/Responsibilities:

·       Greet patients and/or proxies, send appointment reminders and direct inquiries to the appropriate staff members.

·       Schedule appointments for clinicians to optimize patient satisfaction and provider time. Utilize insurance company referral systems. Manage all referrals throughout the onboarding process.

·       Schedule and manage appointments for the doctor. Send CURES, make pharmacy arrangements and field general questions.

·       Onboard and readmit patients into electronic health records systems, manage patient charts and answer with insurance and billing questions. Manage personal health information in an appropriate manner.

·       Contact insurance companies: Verify patient benefits and information, and research to fulfill claims.

·       Collect unpaid patient fees, and coordinate with billing when necessary.

·       Manage clinician caseload and performance.

·       Attend meetings and training sessions as necessary.

·       Generate reports as necessary.

·       Resolve scheduling conflicts as they occur

Required Skills/Abilities:

·       Personality and demeanor to deal with the public and assist ill, older, or distraught patients.

·       Basic office skills such as typing and digital filing. Ability to use electronic health records. Basic knowledge of how to use cloud storage office software, like the Google docs and sheets. Advanced knowledge of Excel or Google Sheets a plus.

·       Excellent organizational skills.

Education and Experience:

·       High school diploma or GED, Some college preferred.

·       Graduate of a certified medical office training course preferred, but not required.

·       1-2 years of experience in field preferred.

·       Excellent communication and organization skills

·       Clerical or administrative experience

·       Knowledge of health care terminology is preferred

·       Basic computer program knowledge.

Physical Requirements:

·       Prolonged periods of sitting at a desk and working on a computer.

·       Must be able to lift up to 25 pounds at times.